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推荐人 : 海淘迷 2015-09-01 15:50 海淘, 海淘攻略, 美国淘 热度: 539 ℃ 0 条评论
海淘大课堂:美国海淘售后联络英语模板大宝典

   很多人都会问我,你会海淘,应该英语不错吧?

   我其实很惭愧的告诉你们,其实我大学4级都没有过~但是我还是会海淘,为什么?因为有了一些翻译软件,哪里不懂点哪里?无论你是英文还是日文,甚至是西班牙语这边都给你搞得清楚的很。

   但是大家会问,你如果海淘货品发现除了问题,要联络怎么办?其实口语不行,首先电话这玩意肯定是不敢沾的,首先处理不了问题,其次丢死人,我们就只能说靠一点简单的书面表达,有的甚至完全是靠翻译软件,但是大家也懂得,翻译软件都是坑,有时候是是而非的翻译。

   其实“哪里最便宜”有宝典,但是最后都没有拿出来,我就是靠下面这些是金句来搞定很多问题的,也许翻译不够好,但是还是能处理一些问题的:

   1.账号登录不了:  

   Hi there, My account is [email protected](填写自己账号邮箱), but I can't log on with my password. Would you please help check my account and confirm my registration status.Thanks.

   2.催网站尽快发货:

   Hi there, My order number is ****填写购买商品的订单号), which was placed on 09/1/2015(订单日期). I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks.

   3.要求发货合箱:

  Hi there,My order number is ****填写购买商品的订单号), which was placed on 09/1/2015(订单日期). I'm writing to check if you will ship all things that I ordered in a single package. Please do not separate them into several packages. Thank you.

   4.申请退货:

  Hi there,My order number is ****填写购买商品的订单号), which was placed on 09/1/2015(订单日期).I don't like it since color is different from what I have expected(退货理由). Can you offer me free shipping label to return it? Thanks.

  5.询问包裹的快递号:

  Hi there, My order number is ****填写购买商品的订单号), which was placed on 09/1/2015(订单日期). May I have the tracking number of it? Thanks.

  6.要求退还差价(价格保护):

  Hi there,My order number is ****填写购买商品的订单号). 09/1/2015(订单日期) was $20(下单时的价格) and it is $15(现在的价格) now so I strongly request price match, which is $5(差价). Please refund the difference to my original credit card. Thanks.

  7.询问砍单原因:

  Hi there,My order number is ****填写购买商品的订单号), which was placed on 09/1/2015(订单日期).However, you cancelled it without notifying me. May I know the reason?

  8.修改送货地址:

  Hi there,My order number is ****填写购买商品的订单号), which was placed on 09/1/2015(订单日期). I wanna request to change shipping address, which is **(更改的新地址).Thanks.

  大概就是这些,一般都能解决大家英文基础的售后联络问题,这个应该是英文的,下次“哪里最便宜”就需要把日本,德文等等国家语言都写出来,方便大家购买。最后告诉大家,一般的邮件处理需要24-48小时,如果急的单最好LIVE CHAT,急的话,直接翻译软件翻译出来,客服应该不会有问题的。

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